3 Comments

  • I would like to thank you for sharing your experience with reliable DID providers, because I am in a stage of choosing reliable DID provider to serve our 1000 existing business clients. I have currently picked Voxbone to be the provider and glade to see someone come up with a good review about it.

    I have previous experience with DIDX, and had been porting business numbers to them which didx claim that the numbers were hosted by their partner Global Crossing. And often times, we would loose incoming calls from didx passing to us. And didx would simply saying it’s global crossing’s server issue. And I don’t take full of what they tell me, because I know lot of times, IT company would just push the responsibility to another provider or partner they have(my previous company did that too). And it’s not a smart practice after all. Neglectful attitude will eventually drive your customers away and leave you bad word of mouth in the industry. And once you have bad reputation, it’s very hard to get up again. The company I previously worked for actually closed because of that.

    Now I need to choose some good reliable outbound call provider that will pass caller ID along. Do you have any suggestions?

    bbhenry
    March 2, 2009
    • Well, getting a reliable DID provider is a must. If you need highly reliable, highly responsive DID providers in the US contact me directly – I have a few contacts I can give you.
      In regards to the termination, it is a game of volume – what is your projected volume?

      admin
      March 4, 2009
  • Well I do have a lot of respect for didx, I would never port business numbers to them. The simple reason is that they are just a platform.

    With businesses you must have a provider that can be responsible for a high level of service.

    bbhenry – if you need any advice or help on this matter please contact me at moshe at flatplanetphone.com.

    BTW – Voxbone is a reliable partner. Yes they do have their issues since at the end of the day they are just a clearing house for many carriers in different countries. BUT – they work to solve fast (in European terms…)
    Bottom line, they are good.

    mmaeir
    March 30, 2009

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