Call Analytics – Beyond CDR analysis – Part I
“Oh, just get me the CDR’s and I’ll take it from there” – how many times have I heard these words before? I can’t even imagine the number of times in the past 15 years of IT/Telecom’s work that I’ve done and in the last 8 years of Asterisk in particular – when it comes to billing and fraud management, it would appear that the CDR’s are the Rosetta Stone of the industry.
A baby, a house and a full time job
For those of you who know personally, you probably already know that last month I became a father. I guess the transition is something that I was more or less ready for, at least on the technical terms of the transition.