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Call Analytics – Beyond CDR analysis – Part I

“Oh, just get me the CDR’s and I’ll take it from there” – how many times have I heard these words before? I can’t even imagine the number of times in the past 15 years of IT/Telecom’s work that I’ve done and in the last 8 years of Asterisk in particular – when it comes to billing and fraud management, it would appear that the CDR’s are the Rosetta Stone of the industry.

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