Well, I guess it’s time for another Israeli Asterisk update post – one that was well due a long time now. This post was written after the recent hectic 3 weeks of Asterisk events and news here in Israel. So, I guess we’ll open with some news – beep, beep, beep.
Asterisk based Contact Centers
EasyRun, a world wide provider of Call Center and Contact Center solutions had announced the availability of its EpicAcce solution.
For those in the know, the EpicAcce solution is based upon the Asterisk Open Source PBX system, bundled inside a Xorcom XR3000 appliance. I’m proud to say that I had some involvement in the development of this product, mainly, having trained the EasyRun lead developers in the workings of Asterisk – in the first Asterisk Bootcamp that was held in Israel last year. The EpicAcce appliance is defined as a PBX agnostic contact center solution, thus, it will work in any type of PBX or enterprise installation – making it the ideal solution for any company wishing to embed a contact center to their customer care, without the requirement of changing their entire company telephony infrastructure. In addition, the same unit can also be used as a the company PBX system – after all, it is based on Asterisk underneath and FreePBX as the management interface for Asterisk.
Asterisk gains recognition by the TheMarker.Com
About 3 weeks ago, I got interviewed by Amitai Ziv, a telecom reported from the TheMarker.Com IT news section. The interview (in hebrew) is available at the following URL:
Now, while the article had mentioned about 25% of the actual interview and also summed up various statements from other people two, in general, it was very supportive of the Asterisk initiative and movement in Israel. I guess, well at least from my point of view, this article is a valid turning point – where the Israeli main stream industry acknowledges Asterisk as a valid business viable solution. In addition, as the founding father of the Israeli Asterisk users forum (www.asterisk.org.il) it is a great honor to be interviewed for this magazine. Sure, I make a living from promoting Asterisk and developing Asterisk based platforms, but having your face (although a horid picture) in the paper and having your name mentioned in a positive manner – is always a good thing.
Israeli Telecom Manager Club recognizes Asterisk
Yesterday I attended the “Israeli Telecom Manager’s Club” quarterly meeting, which was focused entirely on the viability of Asterisk and other Open Source based solutions. While most of the audience was made of large companies and captains of industry (Coca-Cola, TEVA, Israeli Electric Company, others) – I didn’t get the dreaded lazy eye I got almost 3 years ago.
When I started promoting Asterisk in Israel, almost 7 years ago, people looked at me as the crazy guy that has no idea what he was talking about. After all, I was an IP/Web technologies engineer, suddenly, starting to talk about telephony – in a world where 50 year old engineers were controlling and dominating entirely. Suddenly, a new kid on the block comes in and says: “Listen, Open Source can do it as good – if not better“. Yesterday was a turning point, suddenly, all these people came in to listen to me, preach and promote, both Asterisk and proper Open Source adoptation and GPL compliancy.
Israel is changing, companies start realizing that using GPL and modifying GPL products isn’t something to be taken lightly – it must be done with experts, and people that actually know what they are doing in the Open Source world. The old time Open Source geeks are starting to gain the industry recognition – Israel is finally starting to reach the state where the US and Europe are currently located at.
Digium announces availability of Support Services
This is not the first time Digium had tried doing this – first time was about 2.5 years ago. The current support services are based upon a signed service agreement, allowing the customer to receive phone based support services. According to the Digium website, the pricing model is as following:
SMB L1 SMB L2 Enterprise L3 Enterprise L4 Included Systems (Servers) 1 1 Up to 5 Up to 10 Included Cases (Incidents) 2 5 10 Unlimited Additional Server Price — — $495.00 $395.00 Named Contacts 1 1 1 3 Price - 1 Year Subscriptions $595.00 $1,995.00 $3,995.00 $7,995.00
Ok, not that I have a problem with that – I guess in the world people are willing to pay upto 300$ for a support incident – however, in Israel, that makes no sense. Judging from my experience supporting Asterisk, over 90% of the support calls can be resolved in less than 30 minutes. Charging an amazing price of 300$ for remote hands support, for an incident of 30 minutes – that is outragous. It’s true, I’m a Digium fan and I promote their products where ever I go, however, in Israel – this model will not cut it.
My company, started rendering Asterisk support services in Israel back in December 2008. Our support model is completely different – making it ideal for the Israeli market. Our support model is based upon a base line service agreement, indicating that you pay a total of 2,300 Israeli Shekels (around $500) for up to 10 hours of phone based and remote hands support services. These are rendered for a single server only – additional servers will cost you a couple hundrad more shekels, but the overall agreement in terms of time remains in tact. People in Israel know that support cases happen once every few months, so paying an identical price for getting 2 incidents handled simply doesn’t make any sense in the Israeli Market.
TDM400 Compatible GSM Module
A new product on the market introduces a GSM module to the ever popular Digium TDM400P card. The new module, available at http://www.asteriskgsmmodule.com/index.html is a plug-in for the TDM400P card, allowing it to accept a GSM SIM card – instead of the standard FXO module.
Finally, a plug-in for Asterisk that negates the need to work with a GSM converter. The bad thing is that it requires a patch to the wctdm.c Zaptel driver, and aparently, isn’t yet available for DAHDI at all – but I guess this will be fixed in the short future. I surely hope that these guys will contact Digium and maybe introduce the driver into the main stream driver distro, after all, Digium doesn’t make GSM modules – so it’s no competing with any Digium product.