This post was mentioned on Twitter by asteriskbot: @NirSimionovich: Call Analytics – Beyond CDR analysis – Part I http://bit.ly/agwkl1 #Asterisk #Israel #opensource…

With businesses you must have a provider that can be responsible for a high level of service.

bbhenry – if you need any advice or help on this matter please contact me at moshe at flatplanetphone.com.

BTW – Voxbone is a reliable partner. Yes they do have their issues since at the end of the day they are just a clearing house for many carriers in different countries. BUT – they work to solve fast (in European terms…)
Bottom line, they are good.

Personally I’ll like to asked you something:
I’m working for a small company, who has decided after 3 years going to dCap cert and they choose me. Since I’m an employee, do you think this will be a positive or negative approach to get de cert?

I have previous experience with DIDX, and had been porting business numbers to them which didx claim that the numbers were hosted by their partner Global Crossing. And often times, we would loose incoming calls from didx passing to us. And didx would simply saying it’s global crossing’s server issue. And I don’t take full of what they tell me, because I know lot of times, IT company would just push the responsibility to another provider or partner they have(my previous company did that too). And it’s not a smart practice after all. Neglectful attitude will eventually drive your customers away and leave you bad word of mouth in the industry. And once you have bad reputation, it’s very hard to get up again. The company I previously worked for actually closed because of that.

Now I need to choose some good reliable outbound call provider that will pass caller ID along. Do you have any suggestions?

Sounds like your setup is fairly common from what I can tell. It is true that Heartbeat is mainly used to High-Availability. Load balancing requires the use of either OpenSER (or a similar software) or a vendor Session Border Controller. Bear in mind that the NAT based network environment of Amazon EC2 may pose some issues.
In terms of configurations, there is no single answer here, as it requires a proper analysis of your provisional business model. Feel free to contact me by email and I’ll see how I can assist you on your quest.

I’m not sure if you recall, but I’m well versed in GnuGK. Back in 2003 I used GnuGK+FreeRadius+MySQL to traverse over 25 Million minutes a month. I have to admit that the idea of running a cluster of GnuGK systems using Amazon EC2 is interesting, however, the nature of H323 and its incompatibility with NAT and the fact that Amazon EC2 is based on NAT networks, I would say that it poses an interesting issue.
In any case, GnuGK was optimally built to handle call setup requests, as it’s a GateKeeper, very much like a SIP proxy or SIP Session Border Controller, while Asterisk isn’t really built for that kind of function.